Frequently Asked Questions


How do I know when I have been approved to rent?

Once your completed application has been received you will be contacted within 72 Hours with a notification of whether your application has been approved, requires further information, or is declined. 

Why do I need apartment insurance?

Renters insurance is an obligation under your lease to maintain throughout your tenancy. A renters insurance policy is a group of coverages designed to help protect renters living in a rental apartment. A typical renters insurance policy includes various types of coverage that help protect you, your belongings and your living arrangements after an event such as flood, fire or theft.  Policies may include coverage for personal property, liability, and additional living expenses.  Proof of Insurance is required upon the commencement of tenancy and can be uploaded to the resident portal. Renters insurance can also be purchased from TenantSure directly through the resident portal. 

Where can I get renters insurance?

Renters insurance can be obtained from TenantSure directly through our resident portal or any insurance company at a minimal monthly cost. You can receive a quote for renters insurance on the portal.


Who do I contact with a concern?

Please contact your building Site Manager with any questions or concerns. For all other inquiries, please feel free to contact us via the resident portal at or at



Are in suite property inspections conducted?

Yes, at a minimum, your Site Manager completes an annual inspection to ensure your apartment is safe and in good condition.   Further inspections may be necessary if the unit is found to be in poor condition or an issue is identified.

How is notice given to enter my apartment?

Unless there is an emergency, 24 hours prior written notice is required before your landlord can enter your apartment.  Approval to enter is given as a component of your maintenance request, or you will receive a written notice from your Site Manager.

Can I paint and hang things on my walls?

You can decorate your apartment but upon termination of your lease you must return your unit in good condition and any damage will be charged back to you to pay for the repairs. This includes changing the paint colour of your unit back to its original colour.


How much notice do I have to give when moving out?

In Ontario, your written notice, signed by all residents on the lease, must be provided at least60-days prior to your intended move-out date which must be the last day of a month, after the completion of your first full lease term. This will always be on or before the first of the month. Any variances or deviations from this should be addressed with your Site Manager.  Written notice to terminate a lease must be submitted to your Site Manager or Head Office. It can be sent by email to Head Office at or dropped at your building site office. It must include:

  • Name / signature of all lessees'
  • Address for termination, including building and unit number
  • Date you wish to terminate

What do I need to do in my apartment before I move out?

Your apartment must be returned in the condition in which you received it when you moved in.   Any damage caused as a result of your residency, will be charged back to you. An inspection of your unit will be conducted by our Management team before you move out.



How do I get a rent receipt?

Rent receipts for online payments can be retrieved via the resident portal. For receipt of any non-online payments please email

What happens if I pay my rent late?

Late payment of rent is a breach of your rental contract. This can affect your credit rating. If your rent is late, please contact your Site Manager to arrange payment and to avoid legal action.

What is an N4 notice?

If you have received an "N4 - Notice to End a Tenancy Early for Non-Payment of Rent", this means your rent for the corresponding month was outstanding and there was no record of payment at the time the notice was issued. Please ensure that the balance listed on the notice is paid in full by the due date, or legal action may be taken with the Landlord and Tenant Board. Payments can be made online through our resident portal or a money order can be given to your Site Manager.

If you believe you have received the Notice in error, please either contact your Site Manager, send a message through the resident portal or email

How do I arrange for automatic payment or online payments?

Online payments can be easily setup through our resident portal whether it be a one time payment or recurring payment.  Automatic payment ensures your rent is always paid on time and avoids late payment concerns and protects your credit rating. If you do not have access to the resident portal, please contact your building staff or for assistance. 

How do I pay utilities?

If utilities are not included as part of your rent, please pay directly to your utility's billing provider by the date due to avoid late payment penalties.  Many billing providers have customer portals to assist you with payments or monitoring your usage. Please contact them directly for assistance.

What is the annual rent increase?

The amount of annual rent increases in Ontario are determined by the provincial government and can be found here. Increases are effective from the anniversary date of your lease. 

Resident Portal

How do I get access to the Portal?

When you begin your application process, an email will be sent to you with a link to create a profile on the portal and start your application. Additional instructions on how to complete your application will also be included in this email. Once your application is approved you will use the same profile to use all the functionality provided on the portal.  If you did not apply online and are a current resident, please contact your site office to obtain your secure access code and URL to register for the Resident Portal.

What functions does the Portal provide?

Your resident portal allows you to setup autopay for easy payment of your rent on the 1st of each month, see the balance on your account and submit and track maintenance requests. In addition, the portal also shows recent communications about your building whether it be a general notice, upcoming maintenance, scheduled events etc. 


How do I know what apartments are available to rent?

You can search for a Toronto apartment here or a Mississauga apartment here. We list unit types that are available and the price range of those units. You can book a viewing directly on the property page you are interested in or contact the Site Manager via email or phone (information is located on each property page). To confirm a viewing of an apartment please call, email, or contact the Site Manager of the property you are interested in viewing. 

What information do I need to fill out an application?

Once you receive your application link sent to you by a Site Manager, you will be prompted to fill out your Application to Lease online. You will require the following documents to attach to your application:  

  • Two pieces of photo identification
  • Proof of income
  • A co-signer may be required
  • Banking Form filled out for each applicant (including a co-signer if necessary) and returned to the Site Manager
  • Hydro Form filled out (for applicable buildings only) and returned to the Site Manager
  • Application to Lease form filled out, by all applicants online (including a co-signer if necessary)

How do I get repairs completed in my apartment?

For all maintenance requests, please submit a maintenance request through our Resident Portal. Alternatively, you can contact your local site office. All requests must be in writing. 

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